Not a Trade Customer? Find delivery and returns information here.

Delivery Charges

Orders less than £300 ex. VAT.
Standard Delivery – 2 – 3 working days
£5.25 ex. VAT

Orders over £300 ex. VAT.
Standard Delivery – 2 – 3 working days
FREE delivery

Standard Delivery – 2 – 3 working days
£14.40 ex. VAT

Standard Delivery – 2 – 3 working days
£14.40 ex. VAT

Standard Delivery – 2 – 3 working days
£20.00 ex. VAT

Standard Delivery – 2 – 3 working days
£14.40 ex. VAT

Standard Delivery – 2 – 3 working days
£14.40 ex. VAT

Standard Delivery – 2 – 3 working days
£12.00 ex. VAT

Working days exclude weekends and bank holidays.

Please note, some of our products and components are made to order, for these items we will email you with an expected dispatch date.

Order Tracking

Deliveries can be made Monday to Friday between 8:00am and 6:00pm. Please provide a contact number when placing your order so we can contact you if necessary.

Once dispatched, you will be emailed with tracking information for your delivery. If you miss a delivery, our courier will leave instructions on how to reschedule.

Returns Information

Damaged items can be returned within 7 working days from receipt of goods. All returned products must be sent back in their original packaging, unused and unfitted. If your order arrives damaged, please contact us by email on sales@finesedesign.com and we will exchange your goods at no charge or refund you in full. If the goods become faulty after use, please send us an email to sales@finesedesign.com with a short description of the problem and we will respond with the next steps.

All returned items must be unused, in a re-saleable condition and in their original packaging.

If you wish to return a product, please contact us on sales@finesedesign.com or 01207 500050 stating your original order number and reason for the return.

The cost of the return shall be covered by the customer unless the reason for return is at the fault of Finesse Design (e.g. faulty or damaged).

All items should be returned to the following address:
DJH Group, Project House, Villa Real, Consett, Co. Durham, DH8 6BP

Please note, all returned items are inspected for quality assurance. If, for whatever reason, your return fails this inspection, we may be unable to refund you.

Once returned, you will be refunded within 30 working days.

The cost of the return shall be covered by the customer unless the reason for return is at the fault of Finesse Design (e.g. faulty or damaged).
All items should be returned to the following address:

DJH Group, Project House, Villa Real, Consett, Co. Durham DH8 6BP

Please note, all returned items are inspected for quality assurance. If, for whatever reason, your return fails this inspection, we may be unable to refund you.

Once returned, your return will be processed and you will be refunded within 28 working days. Refunds will be credited directly to the debit or credit card you used to place the order.