Frequently Asked Questions
Our styles and designs are available in a number of different options to suit different rooms of the home.
Latch Lever Handle – Available in rose and backplate options. This is a standard, non-locking handle typically used for internal doors.
Bathroom Lever Handle – Feature an integrated turn and release locking mechanism where the door can only be locked from one side for privacy. This handle is typically used in bathroom applications.
Lock/Keyhole Lever Handle – Uses a skeleton key to lock the door from either side. This handle type is typically used for internal or external locking doors.
Euro Lock Lever Handle – Uses a euro cylinder to lock the door from either side. This handle type is typically used for internal or external locking doors.
Multipoint Handles – Used on uPVC doors with a multipoint lock mechanism. Simply lift the handle to lock the door and activate the lock.
Depending on the type of lever handle or door knob chosen, different locks and latches will be required – please see below:
Latch Handles on backplate and rose – non locking – to be used with a Tubular Latch.
Latch Handles on backplate and rose – locking with thumbturn – to be used with a Bathroom Mortice Lock and Thumbturn.
Bathroom Handles – to be used with a Bathroom Mortice Lock.
Lock/Keyhole Handles – to be used with a Sash Lock.
Euro Lock Plate Handles – to be used with a Euro Sash Lock.
For internal door handles, we recommend occasionally washing all ironmongery with warm soapy water and buff drying with a soft cloth.
For external door handles, we recommend washing all ironmongery with warm soapy water, buff drying with a soft cloth and an application of a non-abrasive micro crystalline with a polish every 6 months. This will help aid the preservation and appearance of your door hardware. For applications within 15 miles of the coast, we recommend the cleaning process to be carried out more frequently to minimise potential corrosive salt deposits on the handles surface.
Please note: Do not use sprays, solvents, thinners or silicon-based cleaners on our ironmongery. This may cause irreversible damage to the product.
Yes – our product brochures include our full collection. View our brochure online or request a free copy here.
Our showroom is based in our manufacturing facilities in Consett, County Durham. We have an excellent showcase of our full product range on display. Find more information about our showroom here.
To request a return, please contact our customer service team on email@example.com or call 01207 500 050.
To become a trade account customer, please complete our request form and a sales representative will be in touch.